OUR STORE POLICIES

Things You Need to Know

We founded Sugar Me Sweet Scrubs with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

SHIPPING INFORMATION

The Information You Need to Know

Processing Time
The time we need to prepare an order for shipping varies. Typically, we are able to make and ship your item in 1 - 3 days.
Customs and Import Taxes
We do not ship internationally at this time.

RETURNS, REFUNDS AND EXCHANGES

How It Works

Last updated: January 02, 2021

Thank you for shopping at Sugar Me Sweet Scrubs.

If, for any reason, You are not completely satisfied with a purchase We invite You to review the following policy on refunds, returns and exchanges.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sugar Me Sweet Scrubs, Tucumcari, NM 88401.

  • refer to the items offered for sale on the Service.

  • mean a request by You to purchase Goods from Us.

  • refers to the Website.

  • refers to Sugar Me Sweet Scrubs, accessible from https://www.SugarMeSweetScrubs.com.

  • means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns

We don't accept returns but may accept an exchange. Please contact us if you have any problems with Your Order (see Conditions for Exchanges below).

​Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so. However, You must contact us within 24 hours from placing Your Order to request cancellation.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: sugarmesweetscrubs@gmail.com

By phone number: 575.708.0909

We will refund Your purchase no later than 7 days from the day on which We received the Order to purchase Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees by Us for such reimbursement.

Conditions for Exchanges

In order for the Goods to be eligible for an exchange, please make sure that:

  • You have contacted us within 3 days of receipt of Goods

  • You have provided us with proof of damage to Goods showing, through no fault of your own, that the Goods arrived to You damaged and unusable

  • We have responded with an Exchange Authorization Code

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

The following Goods cannot be exchanged:

  • Goods that have been made to Your specifications or clearly personalized.

  • Goods, which according to their nature, are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse exchanges of any merchandise that does not meet the above exchange conditions at our sole discretion.

Only regular priced Goods may be exchanged. Unfortunately, Goods on sale cannot be exchanged or refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods for Exchange

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 1902 S 10th Street, Tucumcari, NM 88401

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund or exchange without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sugarmesweetscrubs@gmail.com

By phone number: 575.708.0909

PRIVACY POLICY

All about Information Security

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Wix.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Wix or any third party services you access through Wix. You can reference the Wix Privacy Policy to learn more about its privacy practices.

​Information I Collect

To fulfil your order, you must provide us with certain information (which you authorized Wix to provide to us), such as your name, email address, postal address, payment information, and the details of the product(s) that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of our Sugar Me Sweet Scrubs, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our products, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving our products. We use your information to provide the product(s) you requested and in our legitimate interest to improve our products; and 2) Compliance with the Wix Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Wix Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Wix. We share information with Etsy as necessary to provide you our product(s) and comply with our obligations under both the Wix Seller Policy and Wix Terms of Use.

  • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but to the extent necessary to perform these services.

  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our product(s) and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the US

We may store and process your information through third-party hosting services in other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the US, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain states, including CA, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the US and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of US data protection law, I, TracyLynn, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sugarmesweetscrubs@gmail.com. Alternately, you may call or text me at: 575-708-0909